Commercial Transactions Act Notice
Last updated: 2026-05-18
⚠️ This page is a pre-launch draft. Legal review and final operator-information confirmation are required before publication. Subscription sales without this notice violate Article 11 of Japan’s Specified Commercial Transactions Act and create a high rejection risk on the App Store and Google Play.
Operator information
| Item | Detail |
|---|---|
| Seller | crealize.llc |
| Representative | CHEN Yi (Representative Member, Crealize LLC) |
| Address | Han’ei Building 402, 3-8-4 Ryūsen, Taitō-ku, Tokyo 110-0012, Japan |
| Phone | +81-90-7896-5243 (weekdays 10:00–19:00 JST; email preferred) |
| support@mairi.health | |
| Website | https://mairi.health |
Pricing
| Plan | Monthly (tax incl.) | Yearly (tax incl.) |
|---|---|---|
| Free | ¥0 | — |
| Plus | ¥480 | ¥4,800 (¥400/mo equivalent) |
| Premium | ¥980 | ¥9,800 (¥817/mo equivalent) |
Prices are subject to change without prior notice.
Additional fees
None. Apple, Google, and Stripe processing fees are borne by us. Standard data charges from your carrier may apply.
Payment methods
| Platform | Methods |
|---|---|
| iOS | App Store (credit card, Apple Pay, iTunes card) |
| Android | Google Play |
| Web | Stripe (credit card) |
Billing timing
Charged immediately upon purchase, or at each automatic renewal.
Delivery timing
The Service is provided immediately after purchase is confirmed.
Returns, cancellations, and termination
Refund policy
- App Store / Google Play: follow the refund policy of the respective store.
- Stripe: refunds granted within 7 days of purchase and only if the service has not been used or consumed.
- Subscriptions: cancellation must be made prior to the next renewal date. Same-day cancellation is not possible; access continues to the end of the paid period.
How to cancel
| Platform | Steps |
|---|---|
| iOS | Settings → Apple ID → Subscriptions → cancel |
| Android | Google Play → Subscriptions → cancel |
| Web | Account Settings → Subscription Management → cancel |
After cancellation you retain access until the next renewal date.
System requirements
- iOS 17+ / Android 11+
- Internet connection required
Contact
For inquiries, email support@mairi.health.
Mairi is not a medical device (SaMD under Japan's PMD Act). Consult a licensed clinician for diagnosis, treatment, or prescription.