Terms of Service

Last updated: 2026-07-18

1. Service description

Mairi (the “Service”) provides patient-facing Personal Health Record (PHR), symptom check, drug scan, and daily health advice functionality (Phase 1 scope).

The Service does not provide medical care or practice medicine and is not a medical institution. It is an information service that helps you store and organize your own health records and presents reference information to help you decide about seeing a doctor. Only a physician provides diagnosis, treatment, or prescriptions, and the Service is not a substitute for one.

2. Account

Users create accounts in the Service and may cancel anytime.
You are responsible for safeguarding your credentials.
Report any unauthorised access promptly to support@smartrich.ai.

3. Subscription

Monthly and annual auto-renewing subscriptions are offered.
Cancellation procedures are detailed in the Commercial Transactions Act Notice.
Refunds follow the policies of each store (App Store, Google Play, Stripe).

4. Prohibited conduct

You agree not to:

Attempt unauthorised access, reverse-engineering, or unauthorised reproduction of content
Impersonate medical professionals or public authorities
Obtain other people’s personal information unlawfully
Use the Service to commit illegal acts

5. AI output

AI output from the Service is reference information only and not a medical diagnosis.
Call emergency services (119 in Japan) for any acute condition.
Instructions from physicians, pharmacists, and nurses always take precedence over the Service’s output.

6. Intellectual property

Content, design, and software in the Service belong to crealize.llc.
Data you upload or enter is owned by you.

7. Disclaimer

To the extent permitted by law, crealize.llc is not liable for damages arising from your use of the Service.
Responsibility for medical outcomes rests with the treating physician.

8. Changes

We may update these Terms periodically. Material changes will be announced via the app and email.

9. Governing law

Governing law: laws of Japan
Exclusive jurisdiction: Tokyo District Court

10. Termination

If you breach these Terms, crealize.llc may suspend or delete your account without prior notice.

Mairi is not a medical device (SaMD under Japan's PMD Act). Consult a licensed clinician for diagnosis, treatment, or prescription.